In short
To ask for your data to be deleted, email privacidad@wasoapp.com with the subject “Data deletion”. We confirm receipt and complete the request within the timeframes on this page. It is free of charge.
1. If you messaged a business that uses Waso
When you talk to a business on WhatsApp, Instagram or Messenger, that business may use Waso to handle the conversation. The business is the controller of your data and Waso processes it on its behalf. You have two ways to ask for deletion:
- Ask the business. Message it on the same channel you used and ask it to delete your data. The business can delete your contact and your conversations from Waso.
- Ask us. Email privacidad@wasoapp.com with the subject “Data deletion” and include:
- the name of the business you spoke with;
- the phone number (for WhatsApp) or username (for Instagram or Messenger) you wrote from;
- whether you want everything deleted or only part of it (for example, one conversation).
When we receive your request, we forward it to the business and help it comply. We may ask you to confirm the request from the same number or account, to make sure the data is yours.
2. If your business is a Waso Client
Deleting contacts or conversations
Users with administration permission can delete contacts from the platform. If you need a bulk or complete deletion, request it at privacidad@wasoapp.com from the account owner's email address.
Disconnecting your Meta accounts
You can remove Waso's access to your accounts at any time:
- Open your business portfolio settings in Meta Business Suite.
- Go to Integrations and then Business integrations. For WhatsApp, you can also go to Accounts, WhatsApp accounts and open the Partners tab.
- Find Waso and choose Remove.
The names of these menus may change. If you cannot find the option, write to us and we will guide you.
Once access is revoked, Waso stops receiving messages and can no longer send them through those accounts. Data already stored is not deleted automatically: to delete it, follow the next step.
Deleting the whole account
Email privacidad@wasoapp.com from the account owner's address with the subject “Cancellation and data deletion”. Before deleting, we offer you a copy of your contacts and conversations.
3. What is deleted
| Request | What we delete |
|---|---|
| From an End user | Their contact record, their WhatsApp, Instagram or Messenger identifiers, the messages in their conversations, stored attachments, audio transcripts and any associated tags or notes. |
| From a Client (whole account) | All of the above for all its contacts, plus its team's users, the AI agent configuration, templates and campaigns, and the access tokens for its Meta accounts. |
Messages also exist on Meta's platforms, outside Waso's control. To delete them from your own WhatsApp, Instagram or Messenger account, use the options in each app.
4. Timeframes
- We confirm receipt of the request within 2 business days.
- We delete the data from active systems within 5 business days of verifying the request.
- Backups are overwritten within 30 days at most.
- We email you when the deletion is complete.
5. What we may keep
We may keep a minimum of information when the law requires it or when it is needed to defend a legal right: for example, a Client's billing records, or the record that we received and fulfilled a deletion request. That information is not used for any other purpose.
6. Contact
Email for deletion requests: privacidad@wasoapp.com
Controller: [legal entity name], [registered address]
More about how we handle data in the Privacy Policy.